Our live chat service is available every day from 3:00 AM to 9:00 PM CET.

For fast assistance, Aura, our AI agent, is ready to help you immediately. If Aura is unable to provide a solution, a Customer Happiness Champion will take over and assist you further.

In case our chat service is busy, we will convert your inquiry into an email ticket, ensuring that you do not have to wait for a response. Rest assured, your request will remain a high priority and will be addressed as soon as possible.

To help us assist you more efficiently, we kindly ask that you remain on the same email thread for all communication. If you need to provide additional details, simply reply within the same ticket so that we can address your query in the fastest way possible.

Our goal is to respond to email inquiries within three business days. While this timeframe may vary during peak periods, we strive to ensure that we respond to every request.

If you wish to reach our Customer Happiness Team, please contact us via our support email or chat. Any messages sent to other email addresses will not be seen, and we may not be able to respond to those inquiries.