At Loop, we are dedicated to ensuring that our e-commerce platforms are accessible to all users, including those with disabilities. Our goal is to create a web experience that is inclusive, user-friendly, and navigable by everyone, regardless of their abilities or assistive technology needs.

To achieve this, we strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines provide internationally recognized standards for making web content more accessible. In addition, we work to meet the legal requirements outlined by accessibility laws, including the Americans with Disabilities Act (ADA) and the European Accessibility Act (EAA).

Our Ongoing Efforts

We are continuously improving our websites to ensure they meet accessibility standards. This includes:

  • Ensuring our websites are navigable with a keyboard or screen reader for users who rely on these assistive tools.
  • Designing our websites with adequate color contrast and easily readable fonts to enhance visibility and readability.
  • Using clear, structured HTML to support the functionality of assistive technologies.
  • Providing alternative text for images and multimedia content to help users who may not be able to view or hear them.
  • Ensuring that the content is understandable and usable for individuals with cognitive or neurological disabilities.
  • Regularly testing our websites for accessibility issues, using both automated tools and manual audits to identify and resolve potential barriers.

To further guarantee our commitment to accessibility, we have partnered with an independent third-party organization, Accessible Web, to conduct ongoing assessments. This organization, which is separate from our design and development teams, ensures that we maintain high standards in web accessibility.

Areas for Improvement

While we are working hard to address potential barriers, we acknowledge that some accessibility issues may still exist. These include:

  • Older content that has not yet been fully updated to meet accessibility standards.
  • Third-party integrations and external resources that may not fully comply with WCAG requirements.
  • Accessibility challenges related to the implementation of HTML, CSS, ARIA, and JavaScript across our websites.

We are actively working to resolve these issues and regularly review our websites to close any gaps in accessibility.

How to Contact Us

If you experience any difficulties accessing content on our website or would like to provide feedback on how we can improve accessibility, please don’t hesitate to contact us. You can reach us via:

We aim to respond to all inquiries within five business days and appreciate your feedback as we continue to enhance our website’s accessibility.