This Privacy Policy outlines how Loop BV (“Loop”, “we”, “our”, or “us”) collects, processes, and discloses personal information when users interact with our website and use the services we provide. These services include products like earplugs and sleep masks, which are designed to promote sensory wellbeing.
The policy applies to personal data collected on our websites—www.loopsearplugs.it.com and b2b-eu.loopearplugs.com—and through the use of our services. It also covers communications between you and our services. However, it does not apply to third-party websites or services that are not owned or operated by Loop.
By using our services, you are agreeing to the terms set forth in this policy. If you disagree with any part of it, we recommend not using the services.
Loop, as the data controller, is responsible for your personal data, which is processed in connection with the services. Our registered address is Lamorinièrestraat 33/105, 2018 Antwerp, Belgium. You can reach us via the contact information provided in the “Contact Us” section.
Information We Collect
We collect personal data in three main categories:
- Data You Provide: This includes the information you voluntarily give us, such as your name, email address, phone number, account details, payment information, and other communication you share with us through forms or customer support.
- Data We Collect Automatically: When you interact with our services, we automatically collect data like your IP address, device information, location, usage patterns, and transaction details.
- Data From Other Sources: We may gather data about you from third-party partners or public sources to correct inaccuracies, enhance security, and provide better recommendations.
How We Use Your Data
Your data is primarily used for providing our services, customer support, fraud prevention, and marketing. We may send marketing communications via email and text, depending on your preferences and consent.
In line with the General Data Protection Regulation (GDPR), the legal bases for processing your data are performance of a contract, legitimate interests, legal obligations, and consent, as applicable.
Data Sharing
We may share your data with affiliates, service providers, business partners, or during business transactions like mergers. Additionally, we may disclose data when required by law or to protect our rights.
Cookies and Tracking
We use cookies and similar technologies to track your interactions with our services. For more details, refer to our Cookie Policy.
Your Rights
Under GDPR, you have the right to access, rectify, delete, or restrict processing of your data. You can also object to processing or withdraw consent at any time by contacting us.
For any further questions or to exercise your rights, please refer to our “Contact Us” section.